Frequently Asked Questions
Everything you need to know about your Fiido e-bike journey.
How long does shipping take for a Fiido e-bike?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location, as we ship directly from our local regional warehouses.
What is the return policy if I am not satisfied?
We offer a 15-day return policy for unused items in their original packaging. Please note that return shipping costs may apply unless the product is defective upon arrival.
Do Fiido e-bikes come with a warranty?
Yes, every Fiido e-bike is covered by a comprehensive 1-year warranty that protects against manufacturing defects in the frame, motor, and battery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm in select regions.
How do I maintain my e-bike for long-term performance?
We recommend checking tire pressure weekly, lubricating the chain every 100 miles, and keeping the battery charged between 20% and 80% when storing for long periods.
Are the bikes waterproof for riding in the rain?
Fiido e-bikes have an IP54 water-resistance rating, meaning they are protected against splashes and light rain. However, we do not recommend riding through deep puddles or high-pressure washing.